How long does standard shipping take?
Click here for our Transit Time Map that will displays estimated transit times for orders shipped from Brooklyn, NY
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GENERAL SHIPPING POLICY:
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DlightOnline.com shipping charges are based on standard UPS or FedEx rates (where applicable), which are based on package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done, click on "save changes, go to check out." Enter your zip code, then click on "save changes, show new total." This will display all available shipping costs.
Candles D-light offers UPS or FedEx Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
To help keep shipping costs as low as possible, we use UPS or FedEx Hundredweight shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over 200 lbs. For Ground and 3rd Day. This reduced shipping rate is calculated automatically when an order reaches the appropriate weight.
We also ship to A.P.O. addresses via US Priority Mail only. DELIVERY AND LEAD TIME: Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.
Ground shipping:
Orders for items that are in stock are usually shipped within 72 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm EST.
Click here for a Ground shipping transit time map.
Express shipping (Next Day, 2nd Day, 3rd Day):
These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM EST. If an express order is placed before 12 PM PST, it will usually ship out that same day.
ITEMS THAT ARE OUT OF STOCK: You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.
If you choose to remove the out of stock item from your order, a refund will be issued that |
FAQ
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q. Can you send me a catalog through the mail? We do not offer a printed catalog due to our ever changing inventory.
a: www.DlightOnline.com is our catalog and allows us to keep our prices
as low as possible.
HOW TO ORDER:
How do I place an order?
You may place an order via our website, phone, by mail, or by fax.
WEBSITE: www.DlightOnline.com
PHONE: (800) 796-5153
FAX: (888) 621-7799
MAIL: 1119 East 82nd street, Brooklyn, NY 11236 Checks or money orders may be used when ordering via the mail.
How do I cancel an order?
Please have your order number handy, then call our Customer Service department, at (800) 796-5153. If your order has not been shipped, we can cancel your order.
How can I add items to an order I've already placed?
Please have your order number handy, then call our Customer Service department, at (800) 796-5153 your order has not been shipped.
How can I remove items from an order I've already placed?
Please have your order number handy, then call our Customer Service department, at (800) 796-5153 your order has not been shipped.
Can you ship an order to someone as a gift from me?
Absolutely! Once you are at the current billing address check out page just click the option to separate billing and shipping address.
How do I know if the items I want are available?
We carry 98% of our product in stock. However if any items become unavailable or back ordered, you will be contacted immediately by phone or by email.
How do I contact you by phone, mail, fax or email? You may contact our customer service department at (718) 865-7765 Send all mailed correspondence to 1119 East 82nd street , Brooklyn, NY 11236, or via e-mail to Info@DlightOnline.com
What are your hours of operation?
You may place an order online at www.DlightOnline.com. For Customer Service, (800) 796-5153. Our hours for customer service are Monday through Friday from 7a.m. to 5p.m. EST.
Do you ship to Canada?
Yes, we do ship to Canada. We will let you know about the shipping charge after you place the order.
When can I expect my refund?
We will process your refund as soon as we receive your returned package. Generally, your may expect your refund within 7-10 days.
What are Candles D-light shipping options?
Most orders ship within 2 business days. All orders are shipped via UPS Ground, and should arrive within 3-8 business days. We also have USPS (United States Postal Service) Parcel Post and faster UPS options available by special request for an additional charge. Please note your request in "Special Instructions" on your order. Your shipping charges will be recalculated and you will be notified of the new charges before your order is processed. USPS should only be selected when necessary, as it is slower, less reliable (more breakage) and more expensive than UPS. UPS shipping charges are all based on real-time UPS price quotes. See the UPS.com website for more information. If you have a "drop dead" date (such as a birthday, etc.) by which you need to receive your order, please indicate that date in the "Special Instructions" field of the order form. We will do what we can to make that date, or if we know we can't make it, we will advise you such that you can use an alternate source for that order so that your delivery needs can be met
How my candle is burning.
Q: When I light my candle why are there are small puffs of smoke coming from the wick & flame?
A. Each time a candle is lit, you need to trim the wick to between 1/8” and 1/4”. If you plan to burn it for a long time (5 or more hours) then trim it to 1/8” and if you’ll only be burning the candle for a couple hours then trim wick to 1/4” and trimming before lighting will stop any smoke from coming off the candle.
Q. Why is the rim of my candle jar turning black, is this soot?
A. There are only two main reasons for the soot accumulation on the rim of the jar. The first is because you are not trimming the candle wick enough, trim either more of the wick and/or trim more often. The second reason is you can’t possibly be using the metal venting lid that we included for free with your jar candle. See “The metal cap that came with my jar candle.”
Q: Why is there wax leftover in the bottom of my candle holder?
A. If you’re burning votive candles it is imperative to burn them in properly sized votive holders. The proper holder or votive cup is one in which the votive candle fits tightly inside. There should not be much room between the votive candle and the sides of the votive cup. Also, if there is 1/4” of votive or less left in the cup you need to let it burn until it is gone. If you put it out when there is 1/4” left, the next time you light it, it will burn down before it starts to melt out, and the candle will not use up all of the wax. Never burn a plastic cup tealight inside of a snug-fitting votive holder, it could crack the votive cup.
Q. Why is my jar candle tunneling? or Why is there wax left on the sides of my jar candle when it is completely finished?
A. Each time a jar candle is lit it must be burned until the liquid wax reaches the edges of the jar. If you light a jar candle, burn it for a couple hours and put it out and continue to do that the candle will tunnel down the middle. Our jar candles should be burned a minimum of 5 hrs. each time they are lit. When the candle is about 1/3 of the way gone you need to start using the metal venting lid when you burn the candle. After that, the candle will reach a full melt pool quicker, and this means it will smell even stronger and there won’t be any wax on the side of the jar when it is done.
Important Candle Safety Guidelines:
These are some of the common cautions you see on candle labels. Please take a moment to read them over and realize how important it is that you follow these serious cautions to ensure safe use of candles. Product labels are only helpful if you read them and follow the directions!
- Never leave a burning candle unattended! Stay in the same room with it!
- Never leave a candle burning while you sleep! This is a huge cause of house fires!
- Keep candles out of the reach of children and pets! Many candles smell so good, and some of them even look like a food product, so make sure kids don't mistake them! Watch for wagging tails near a flame.
- Trim wicks prior to each use and keep trimmed to 1/4" to prevent smoke and soot damage to your home.
- Keep candles away from drafts, vents and flammable objects. This means do not use near or under a fan or near a breezy window or vent, and do not burn candle near curtains or anything else that could easily catch fire.
- Extinguish a candle that smokes and trim wick before re-lighting.
- Extinguish and discard candle when only ½" of wax remains in bottom of container. if flame is allowed to burn all the way to the bottom and touch the glass it will get too hot and could cause it to shatter!
- Use only candle holders that have been manufactured for use with candles and burn only on a stable heat resistant surface.
- Keep matches and other debris out of the candle's melt pool.
- Extinguish the flame if it burns too close to the container or holder. If flame leans against the glass it will get too hot and could cause it to shatter!
- Do not move a glass container while the wax is still hot and liquid.
