Return Policy

Candles Dlight are  proud to stand 100% behind our products. If for any reason you are not completely satisfied with your purchase, simply obtain a return authorization number from our customer service & return your product for a refund.

Any claims for damages or discrepancies must be submitted to Dlightonline.com within five (5) business days of receiving your order. You must notify Dlightonline.com Customer Service by email or phone. Please note that custom orders are final and there are no returns or refunds.

• All returns require obtaining a Return Merchandise Authorization (RMA) number.
  
  
• Shipping charges and gift-wrapping charges are non-refundable, except in the event that Candle D-light shipped you the wrong items. Customers receiving free shipping will be charged the exact shipping charge for shipping if their order is returned for a refund of the original purchase price.
  
  
• Refunds will only be made to the original payment within 7-10 days of our receipt of the return.
  
  
• A 15% return fee may apply in the case of wrong ordered item by the client. 
  
  
• A 15% restocking fee will be added to cancellations that have been shipped.
  
  
• All non-defective items returned must be in the original complete packaging must  be returned in its original condition within 7 days of receiving your order..
• non-defective merchandise must  be returned in its original condition aswell as to be ship inside of a shipping box .

Please note: If you return any item that has been opened, then the return candles D-light  will not be accepted and if we need to ship the items back to you, then we will have to charge additional shipping charges.

We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.  

Shipping Policy

Please allow us 24 to 48 hours to ship your order. We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed the next business day.

To expedite your order please call our customer service rep and ask for the shipping rate. This service is available according to product availability.

If you need Overnight, Second Day or Express delivery, please place your order with Standard Method and contact our Customer Service either by email or by calling our Customer Service number. Your shipping fee will be calculated and will be added to your invoice.

If Signature Service is not requested. Candles D-light  is not responsible for any lost or melted packages that are Left at the door.

We use UPS and FedEx as our main carriers. If your address is PO Box then you will receive your order via USPS Priority Mail.

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